Draft for review: this guide may still change.

How Skillr works

A guide in plain words · updated 10 November 2026

Skillr helps you find someone nearby to do a job for you, and helps you find work near you. This guide explains every step, and why each rule is there.

1. Getting started

What Skillr is, and what it isn't

Skillr is an Android app. It connects people who need a job done with people nearby who can do it: a leaking tap, a shelf to put up, a lesson, a hand with a move.

In this guide, the customer is the person who posts a job, and the provider is the person who does it. The same person can be both.

Skillr is a meeting place. That means:

• What the job is, when it happens and what it costs is agreed between the two of you. Skillr is not part of that agreement.
• Skillr doesn't handle payments. You pay each other directly, for example in cash. Skillr is free and takes no commission.
• Skillr doesn't check anyone's identity, skills or qualifications. Ratings from real, finished jobs help you choose.
• Skillr is for adults, 18 and over.
• Skillr is being tested. It is open in Romania and starts with Iași. Accounts and data from the test period will be deleted before Skillr opens to the public.

The full rules are in the terms of use, and what we keep about you is in the privacy policy.

Creating your account

You can sign up in two ways:

• With your email and a password. The password needs at least 8 characters, with a capital letter, a number and a symbol (like ! ? # @). The screen ticks each rule as you meet it. This makes your password harder to guess.
• With “Continue with Google”. If you don't have a Skillr account yet, one is created with your Google name and email.

Before your account is created, you tick: “I'm 18 or older, I agree to the terms of use and I've read the privacy policy.” Skillr is for adults because jobs are agreements between people, often paid in cash. If the terms change later, the app shows you the new version and asks you to accept it before you continue.

Then the app asks what brings you to Skillr: “Get something done”, “Offer my skills”, or “Both”. Four short cards (eight for “Both”) explain the steps for your choice. You can change your choice any time on Profile.

Forgot your password? On the login screen, tap “Forgot password?”. We email you a 6-digit code that works for 15 minutes and 5 tries. You can ask for 3 codes an hour and 6 a day. Setting a new password signs you out on every phone. If you signed up with Google, you have no Skillr password: use “Continue with Google”.

Too many attempts? To keep accounts safe, login attempts are limited: 5 tries in 15 minutes for one email from one internet connection, and 20 tries in 15 minutes for one email from all connections together. One internet connection can also try 60 logins an hour, whatever the emails, so if many people share your Wi-Fi, their attempts count too. The app shows how many minutes to wait; or reset your password: that clears the limits for your email.

Confirming your email

You can look around the app straight away. Before you post a job or send an offer, you confirm that your email address is yours. This keeps Skillr to real people who can be reached.

• We email you a 6-digit code. Enter it in the app.
• A code works for 30 minutes and 5 tries. A new code replaces the old one. You can ask for 3 new codes an hour and 10 a day.
• Didn't get it? Look in your spam folder, then ask for a new code.
• If you signed up with Google, your email is already confirmed.
• You do this only once: after that, you post jobs and send offers without a code.

One account, two sides

Everyone can post jobs. That is the customer side, and it is always there.

If you also want to do jobs, turn on “Offer my skills”: on Profile, tap “Offer your skills”. You choose what you can do and where you work. That is the provider side. You can turn it off again at any time (see Stopping).

Example: Maria only posts jobs, so she never sees the provider screens. Bogdan is a plumber who offers his skills, and he also posts a job when he needs an electrician.

Your ratings and levels are kept separately for each side: as a provider and as a customer.

Finding your way around the app

The tabs at the bottom of the screen:

• Discover: a map and a list of providers near you. If you offer your skills, it also has a list of jobs near you.
• My jobs: the jobs you posted and the jobs you sent offers on. Each job shows what happens next. The New job button is here too.
• Messages: your chats, one per person, about your jobs.
• Profile: your name, photo, links and location. If you offer your skills, also your skills, area, availability, qualifications and levels. “Preview my public profile” shows what others see.
• Settings: language, notifications, privacy, your account, and help.

Language: in Settings, choose Română or English. The whole app switches, skill names included, and the choice is saved to your account.

Each job's page shows where it is, for example “Offer picked · step 2 of 5”, and a line that starts with “Next:”, so you always know what to do. The five steps are: Posted, Offer picked, Done, Rated, Closed.

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2. Getting a job done (for customers)

Finding providers near you

Open Discover. You see providers near you on the map and in the list, with their skills, rating and distance. You can:

• change the search radius (2, 5, 10, 25 or 50 km) and the category in Filters;
• move the map somewhere else and tap Search this area;
• tap a provider to see their profile: their skills, qualifications, links, ratings and level.

A provider only shows up where they are willing to travel: the place you search must be inside their work area. Providers who are available come first, then those who are away.

On a provider's profile, Contact lets you message them. Skillr lists your open jobs: tick the ones you want to talk about (none is ticked at first, so nothing is chosen for you; at most 10), add a first message if you like (sent about the first job you tick, up to 1,000 characters), and tap Start chat. You can change the jobs later in the chat. If the provider takes general questions, you can also Ask a general question without ticking a job (see Messages). If you have no open job, or not the right one, tap Post a new job: the form is filled in with that provider's skills. Once posted, they can see your job, and other providers nearby can send offers too.

You don't have to contact anyone first. Usually it's easiest to just post your job and let providers come to you.

Posting a job

Example: Maria's kitchen tap is leaking. She taps New job.

1. Location. “Where should the work be done?” Tap the map to put the pin on the exact spot. The map starts where you are, if Skillr may use your location. Below the map you choose how precisely providers see the place (see Your location and privacy). Until you pick a provider and choose to share it, providers see only the approximate area.
2. Category. Choose the skills the job needs, for example Plumbing. You can search by words like “boiler” or “tiling”. A job has one category, with one or more skills from it, so it reaches the right providers.
3. Details.
   • What do you need? Describe the job in at least 10 and at most 2,000 characters: what needs doing, and anything that helps providers price it. Maria writes: “The kitchen tap drips all the time. I don't know if it needs a new tap.”
   • Photos (optional): up to 5. A photo often says more than a description.
   • When do you need it? (see the next section).
   • Access notes (optional): for example “key in the box by the door, intercom 12”. See Your exact address and access notes.

Tap Post job. Providers nearby who offer one of the job's skills can now see it.

A posted job can't be changed, because providers send their price for what they see. To change it, cancel the job and post it again. To post a similar job, use Post a recent job again on New job: the details and the place are filled in, and you say when you need it. Photos are not copied; add new ones if they help.

When you need it, and how long a job stays open

You have two choices:

• On a date: you pick the day and the start time, from 1 hour to 90 days from now. Providers need at least that hour to see your job and offer, and offers made too far ahead would go stale. The job stays open for offers until it starts. If you haven't accepted an offer by then, the job expires, because a start time that has passed can't be kept. While offers are waiting, we remind you 24 hours and 2 hours before the start.
• Flexible: no set time; you agree on it with the provider you pick. You choose how long the job stays open: 1, 3, 7, 14 or 30 days (7 if you don't change it). If no offer comes by then, the job closes by itself. Each new offer keeps it open for 30 more days, so you have time to compare.

The time can't be changed after posting, because providers offer for that time.

An expired job is shown as “Expired”. Nothing is lost: post it again when you need to.

Getting offers

When a provider sends you an offer, you're told (see Notifications), and it appears on your job's page. Each offer shows:

• the provider's name, and their rating and level as a provider;
• the price, and the provider's message (for example when they can come, what's included);
• if materials are needed: the labour, each material with its estimate, the materials total, the total, and who buys the materials (see Materials).

Sort the offers by Cost (the whole cost, materials included, so offers compare fairly) or by Best rated. Have a question? Tap Message on the offer to write to that provider.

A job takes at most 10 offers. You get a choice you can manage, instead of a long list, and providers don't spend time on a job that already has plenty. When 10 have come, the page says no more will come. If a provider withdraws their offer, or you decline it, that place opens again.

The price is the one in the offer. If you agree a different price in Messages, that doesn't change the offer. There are no counter-offers: a provider can't change an offer once it is sent. If it doesn't suit you, decline it, and they may send a different one.

Declining an offer. Tap Decline on the offer. You can say why, if you like (the provider sees it): “The price is too high”, “The timing doesn't suit me” or “It isn't what I need”. Then tap Decline offer.

• The provider is told, and you can't accept that offer later, so decline only what you're sure you don't want.
• A place opens for another offer.
• The provider can send you a different offer for the same job, up to 3 more times in all, each costing a different amount in all. The confirmation tells you how many they have left; for their last one, it says a decline is final.
• Your job's page keeps the declined offer, marked “Declined”, with your reason. A new offer from the same provider says “A new offer. You declined before: …”, with the earlier cost, so you can compare.

Choosing a provider

Tap Accept on the offer you want. The app shows the amounts again and asks you to confirm. It also asks about your address:

• Share my exact address with the provider: they see the exact pin straight away; or
• Keep it approximate for now: they see only the area. You can share the exact address later from the job's page.

Once you accept:

• the job stops taking offers, and the other offers are marked “Not picked”. Those providers are told;
• your chats with the other providers stop taking messages about this job, with the reason shown;
• you and the chosen provider arrange the details, in Messages or however you like.

Example: Maria gets three offers. She asks Bogdan a question in Messages, likes his answer and his ratings, and accepts his offer of 350 lei. She shares her exact address straight away.

Your exact address and access notes

Your job's exact spot is visible only to you, until you share it with the provider you accepted. Sharing can't be undone, so the app asks you to confirm.

Access notes are for things the provider needs to get in: a key box, an intercom number, the floor.

• Only the provider you pick sees them, and only together with the exact address.
• You can add, change or remove them on the job's page. The provider is told when they change.
• They're deleted once the work is confirmed done, or if the job is cancelled.
• At most 500 characters. Don't write passwords or bank details.

When the work is done: the completion code

When your offer is accepted, the provider's page shows a 4-digit completion code. When the work is finished, they show it to you. You tap Job done and enter it.

Why a code? It shows that you met and that the job really happened. Only then can you rate each other, so ratings on Skillr come from real jobs.

• Enter the code only once the work is finished. Providers are told not to show it before.
• After 5 wrong codes, the code locks for good, so check each digit with the provider. This stops anyone from guessing it.
• If the code is locked: if the work was done, wait for the question “Is this job done?” and answer it (see Cancelling or ending a job); if it didn't happen, end the job. For help, write to support@skillr.ro.

After the code, you rate each other (see Ratings).

Paying

You pay the provider directly, as you agreed: in cash, by bank transfer, or however suits you both. Skillr doesn't handle payments and takes nothing.

Once you have both rated, the provider can mark Payment received. This is only a record for both of you. If the provider bought the materials, they also enter what the materials came to, and you see that amount on the job.

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3. Doing jobs (for providers)

Offering your skills

On Profile, tap Offer your skills (or choose “Offer my skills” or “Both” when you sign up). Two steps:

1. What do you offer? Pick your skills from the list, or search for them. Customers near you find you by them. Each skill has a switch, “Show on my profile”, if you'd rather not show it. Already on LinkedIn? See Importing from LinkedIn.
2. Where do you work? Tap the map where you're based, and set your service radius: how far you're willing to travel for a job, from 1 to 50 km. Customers inside the circle can find you.

Tap Start offering. Customers near you can now find you, and jobs for your skills show in Discover → Jobs.

You can change your skills (Edit skills), your location and your radius on Profile at any time. Your location can be anywhere, for example where you're travelling to. Without a location, you don't appear in nearby searches.

Available or away

On Profile, the Available for work switch tells customers whether you're taking work now.

• When you're away, you can choose the last day you're away, or no end date. After that day, you're available again by yourself.
• While you're away, customers still find you, after the providers who are available. You can still send offers.

Finding jobs

Open Discover and switch to Jobs. You see open jobs within your service radius, around the location on your profile.

• Only jobs for my skills is on at first. Turn it off to see every job nearby.
• Each job shows what's needed, the photos, when, roughly where, how far it is, the customer's name and rating as a customer, and how many offers it has.
• “You can offer on this job” means you offer one of the skills it needs.
• A job that already has 10 offers is no longer shown to you, unless you sent one of them.

Something unclear? Tap Ask a question on the job to message the customer before you send a price.

Sending an offer

On the job, tap Send offer. To send one, you need to:

• offer your skills, and offer one of the skills the job needs, so customers get offers from people who do that kind of work;
• have confirmed your email.

Then fill in:

• Your price: whole lei, up to 100,000. 0 means free.
• Message (optional, up to 1,000 characters): when you can come, what's included, any questions.
• Materials (optional): see the next section.

A last step, Check your price, shows everything before it goes. You can have one offer at a time on a job, and it can't be changed once sent, so check it well. If the customer declines it, you may send a different one (see When your offer is declined).

You're told whether the customer picks your offer or another one.

Materials

Many jobs need parts or supplies: a tap, paint, cables. If the job needs any, turn on This job needs materials and add:

• each material on its own line, with What it is (for example “kitchen tap”, up to 100 characters) and Cost, about (an estimate, in whole lei, up to 100,000). Tap Add a material for the next one. An offer takes up to 10 materials, so the list stays easy to read: group small parts, for example “fittings and sealant”. The form adds them up as you go (“Materials total”);
• who buys them:
  • I buy them: you buy the materials and charge the customer what they actually cost, through your business. The customer pays you the total: labour and materials.
  • The customer buys them: the customer buys the materials; you're paid for the labour only.

The customer sees your offer line by line: Labour, the materials, Materials total, the Total, and who pays whom what.

Example: Bogdan offers 350 lei labour, plus a kitchen tap (about 120 lei) and fittings and sealant (about 30 lei), which he buys. Maria sees each material, “Materials total about 150 lei”, “Total about 500 lei” and “Bogdan buys the materials and charges you what they actually cost, so you pay him the total.”

Materials are an estimate, because the real cost is only known at the shop. If you bought them, you enter what they came to when you mark the payment received. Skillr only records the amounts you agree; it doesn't issue invoices or give tax advice.

Withdrawing an offer

While your offer is waiting, you can tap Withdraw my offer.

• The customer sees that you withdrew it.
• You can't send another offer on that job. Otherwise a price could be changed by withdrawing it and offering again.
• On a job with a set time, you can withdraw until 4 hours before it starts. After that, the customer needs to be able to count on the offers they have. The page shows until when you can withdraw, and Send offer warns you if that time has already passed.
• On a flexible job, you can withdraw while your offer is waiting.

When your offer is declined

The customer can decline your offer. You're told (“Your offer was declined”), and the job shows “Declined”, with the customer's reason if they gave one.

• You can tap Send a new offer: up to 3 new offers on that job in all, after declines. The job shows how many tries you have left.
• Each new offer must cost a different amount in all (labour plus materials) from your earlier offers on that job, so it's really a new offer. Send offer shows what you offered before.
• A new offer needs a free place: if the job already has 10 offers waiting, you can send it when a place opens.
• Once you've used every new offer, a decline is final: you can't offer again on that job.
• Withdrawing is different: if you withdraw an offer yourself, you can't send another on that job (see Withdrawing an offer).

When your offer is accepted

• You're told, and the job moves to “Offer picked” in My jobs.
• If the customer shared their exact address, you see the exact pin and any access notes. Keep them private. If not, the page says so: arrange it with them.
• Your job's page shows the completion code. When you've finished, show it to the customer; they enter it. Don't share it before.
• Then you rate each other. Once you've both rated and you've been paid, mark Payment received.

Qualifications

On Profile → Qualifications, you can add the degrees, courses and authorisations you hold, for example an ANRE authorisation for electricians.

• Choose what it is: a university degree (bachelor's, master's, doctorate) or a postgraduate course, the baccalaureate, a vocational qualification, an authorisation or licence (such as ANRE), or a course or certification. Then its level or grade, if it has one, and its name. Who issued it and the year are optional.
• Link it to up to 5 of your skills. It then shows next to those skills on your profile, and a small cap mark appears next to them in Discover.
• A profile takes up to 20 qualifications. You can hide any of them.
• You can also import them from LinkedIn, with your skills (see Importing from LinkedIn).

Skillr doesn't check qualifications. Your profile shows each one as “Declared by you. Skillr hasn't checked it.” Customers see them only while you offer your skills, the highest first.

For fairness, qualifications don't move you up in Discover and don't count towards levels or badges. Anyone can report a qualification that looks made up or offensive.

Importing from LinkedIn

If your skills, education and certifications are already on LinkedIn, you don't have to type them again. One import brings in all three.

Where to find it:

• Edit skills, or the first step of “Offer my skills”: Import from LinkedIn or a list;
• Profile → Qualifications: Import from LinkedIn;
• Profile → Links, under LinkedIn: “You can also import your skills and education from LinkedIn.”, with How?. If you don't offer your skills yet, the line says “If you offer your skills, you can import them and your education from LinkedIn.” and opens “Offer my skills” instead: skills and qualifications belong to the provider side, so nobody becomes a provider by surprise.

Getting the file from LinkedIn (once):

1. Do this on a computer: LinkedIn's app can't send your data.
2. On linkedin.com, open Me → Settings & Privacy → Data privacy → Download your data. Choose the larger archive (all your data) and select Request archive.
3. LinkedIn emails you twice. The first email, about 10 minutes later, already holds your skills, education and certifications, so you don't need to wait for the second.
4. Download the zip from that email within 72 hours; after that, the link no longer works.
5. Get the zip onto this phone: open the email on the phone, or send the file to yourself by email or Google Drive. Then choose it in Skillr.

Choosing what to add. Skillr shows one page, with a part for each: Skills, Education, Certifications. Tick what you want.

• A skill already on your profile is greyed out: “Already on your profile”.
• Names Skillr doesn't have yet are listed under “Not in Skillr yet”. We count them, without your name, to add the most asked for.
• If a part is missing from the file, the page says why. LinkedIn only includes what your profile lists.
• The button says what it adds, for example “Add 8 skills and 1 qualification”.

When it's saved. From Profile or Edit skills, the button saves straight away. In the “Offer my skills” setup, nothing is saved yet: what you add joins your setup and is saved when you tap “Start offering”. That way nothing changes on your profile until you decide to start.

No LinkedIn? For skills, you can paste a list instead, one skill per line or separated by commas.

Your privacy: only the files with your skills, education and certifications are read, on your phone. Your messages, connections and everything else in the file are never opened. Only the skill names go to Skillr, at most 200 at a time, to find matches. You can import up to 20 times an hour. Your schools, degrees and certifications leave the phone only when you add them, and never their notes, activities or licence numbers.

Stopping

On Profile, tap Stop offering my skills.

• Customers no longer see you, and the provider parts of the app go away.
• Your waiting offers are withdrawn, and their customers are told. You can't offer on those jobs again.
• Jobs you're already doing continue as normal.
• Your skills, level and ratings are kept, so you can start again any time. You choose whether others still see your ratings as a provider (“Show my provider ratings”).

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4. For everyone

Messages

The Messages tab has one chat per person. Each row shows the person, the jobs you're talking about, and the newest message.

A chat is about one or more jobs, so you both know which job you mean, and, with providers who take them, general questions.

Starting a chat, while a job is open to offers:

• a provider taps Ask a question on the job, before offering or at any time;
• a customer taps Message on an offer, or Contact on a provider's profile and ticks the jobs to talk about (see Finding providers).

If you already have a chat with that person, the job joins it, and the chat opens at that job.

Questions about no particular job. Some providers also take general questions, for example what they do or a rough price. Their profile then says “Open to general questions”, and Contact offers Ask a general question, with no job to tick.

• The question goes in the chat's General part, next to its jobs. The “About: … ▾” choice above the box where you write switches between a job and General.
• So providers aren't flooded, a provider receives at most 10 new chats like this in 24 hours, and a customer can start at most 10 in 24 hours. A chat counts when whoever opened it sends its first message.
• When a limit is reached, the app says so and when you can try again. You can still tick one of your jobs, or post one, to write now.

For providers: Settings → Messaging → “Messages about no particular job”. It's off until you turn it on.

• On: customers can message you without choosing a job first. You get at most 10 new chats like this in 24 hours.
• Off: customers message you only about one of their jobs.
• You can turn it off at any time. Then no new general questions arrive, and the General part of your existing chats stops taking messages: you both write under one of the chat's jobs instead.

A chat about several jobs. A chat about one job looks like a plain chat. With two or more jobs:

• Under the person's name there's a row of job chips: “All”, then each job. Tap a job to see only its messages, with a card that says what the job is and “Open the job”; tap “All” to see everything. Jobs that no longer take messages are grouped in one chip, for example “2 closed”.
• The first time, a line explains: “A chat can be about one or more of your jobs. … This doesn't change the jobs themselves.”
• Among the messages, “About: the job” marks where the talk moves to another job.
• Above the box where you write, “About: the job ▾” says which job your next message is about. It starts on the job of the newest message in the chat; tap it, or a job chip, to switch.

Jobs in this chat. This button changes which jobs the chat is about. It never changes the jobs themselves.

• Adding: tick your other open jobs, add a message if you like (it's sent about the first job you add, up to 1,000 characters), and tap “Add 2 jobs” (the button counts them).
• Removing: tap Remove next to a job and say why; the other person sees the reason in the chat. A customer can choose “Added by mistake” or “I'll ask someone else for this job”, a provider “Not work we do” or “We can't take it on now”, and either of you “Something else”, in a few words (up to 200 characters).
• Jobs are added or removed only while the job is open to offers.
• A removed job takes no new messages, but its messages stay readable. Only the job's customer, or whoever took it out, can add it back. If the customer accepts that provider's offer on it, the job comes back to the chat by itself.
• A chat can be about at most 10 jobs at a time, so it stays easy to follow. Take one out to add another.

Offers in a chat. When the provider sends an offer on a job, the chat shows it where it was sent: the labour, the materials and the total, and, once it's no longer waiting, what happened to it (for example accepted, declined or withdrawn). Tap it to open the job at that offer, where the customer can accept it or compare it with the others; Back returns to the chat.

Writing:

• Messages are text. You can edit your own message for 15 minutes after sending it, and delete it for 24 hours. The other person sees “edited” or “This message was deleted”.
• Links open only after a warning that you're leaving Skillr. Never send money or share codes or passwords because of a link.
• A price agreed in a chat doesn't change the offer. The price you accept is the one in the offer.
• Skillr never adds your location to a chat. Sharing a phone number or an address is up to you.
• To protect people from spam, you can start 10 new conversations about a job an hour and 30 a day, and send or edit 30 messages in 10 minutes. Over a limit, the app tells you how many minutes to wait.

When a job stops taking messages. Each job in a chat closes on its own; the rest of the chat carries on. You can still read a closed job's messages, but no one can write about it. It closes when:

• the customer picks another provider for the job;
• the job is cancelled or expires;
• one of you takes it out of the chat (see “Jobs in this chat” above);
• one of you leaves Skillr;
• for the customer and the chosen provider: 7 days after the job closes, so you can still sort out the last details.

Old chats. A chat with no new message for 30 days, and no job in it that still takes messages, becomes old. It moves to Old chats at the bottom of Messages, with the date it will be removed.

• Each of you decides for your own copy. Keep 30 more days keeps it for 30 more days, and you can choose it again each time. Remove asks first, then takes its messages out of your Messages for good. The other person keeps their copy; if they write again, you see the chat from that message on.
• A copy nobody keeps is removed by itself 30 days after it became old, so at the earliest 30 + 30 days after its last message.
• “Some of your chats are old and can be removed” comes at most once a week (every 7 days), and a reminder comes 3 days before a copy is removed. You can switch both off with “Old chats” in Settings → Notifications.

Who reads messages, and for how long. Only the two of you. Skillr's team reads a message only if one of you reports it. A job's messages are deleted 90 days after it closes in the chat, whether or not you removed your copy. A General message is deleted from Skillr once neither person's copy holds it. Everything goes when one of you deletes their account.

Ratings

After the completion code, both of you rate each other. A rating is needed to finish the job: the job closes once you have both rated. You can rate straight away, or later from My jobs.

You give 1 to 5 stars on each line:

You can add a comment (optional, up to 1,000 characters). It's public on their profile.

• Ratings stay hidden until you have both rated. That way, neither of you is swayed by the other's rating, and nobody can answer a low rating with one of their own.
• Ratings are mandatory and mutual, so nobody can leave a bad score and walk away.
• You can only rate someone you really did a job with, once per job.
• Profiles show ratings as a provider and as a customer separately.

Ratings after a cancelled job work differently: see the next section.

Cancelling or ending a job

Before you accept an offer, a customer can cancel the job at any time with Cancel job. Providers no longer see it, and the waiting offers are declined.

After an offer is accepted, either of you can cancel, but when depends on the job's time:

You always give a reason, and the other person is told: “didn't show up” (only once the start time has passed), “asked for a different price or terms” / “changed what we agreed”, “we agreed to cancel”, “I can't do it / I don't need it any more” (only before the start), or something else in your own words.

The reason decides who may rate:

• “I can't do it / I don't need it any more” or your own reason: the other person may rate you, since you are the one cancelling;
• “We agreed to cancel”: nobody rates;
• a reason that blames the other (“didn't show up”, “changed what we agreed”): you may rate each other. The ratings stay hidden until you have both rated, or 14 days pass.

These ratings are optional, can be given for 14 days, ask only what makes sense when the work didn't happen, and show as “After a cancelled job”. The reason itself is never shown on a profile. They count in the rating, but not towards levels or badges.

A cancelled job stays cancelled. The customer can tap Post again to find another provider; the details are filled in.

“Is this job done?” If an accepted job still isn't marked done 30 days after its start (or after the offer was accepted, if later), we ask you both once:

• Yes, with the code: the customer enters it as usual, and you rate each other.
• Yes, but without the code: we can't confirm the job happened, so it closes with no ratings and doesn't count towards levels or badges. The provider is told.
• No, it didn't happen: you say why, and the job is cancelled.

Your answers go only to the Skillr team. This way no job stays open forever.

Levels and badges

Levels show how much experience someone has on Skillr. They come only from finished jobs, separately as a provider and as a customer. Each level needs enough jobs, with enough different people (so two friends can't push each other up), and a good enough rating. A level once reached is kept.

Badges mark milestones, for example “First job”, “10 jobs”, “Five-star work” or “Quick to offer” for providers, and “First job posted”, “Regular” or “Great to work with” for customers.

On Profile → Levels you see your progress, and “How levels and badges work” lists every level and badge. These numbers may change as Skillr grows; the app always shows the current ones.

Jobs closed without the completion code, ratings after a cancelled job, and qualifications don't count.

Notifications

Skillr can tell you right away when something happens, even with the app closed: a new offer, your offer accepted or declined (“My offer was declined”), a new message, a job to rate, a job that starts soon, and more. Android asks for your permission first.

• All on or off: the Notifications switch at the top of Settings → Notifications. Off: no notifications reach any phone signed in to your account. Your choices below it are kept for when you turn them back on.
• With it on, choose which updates reach your phone. They're grouped as “Jobs I posted”, “Jobs I offered on” and “Other updates”.
• While a chat is open on your screen, its new messages don't pop up as notifications: you're already reading them.
• Every update also shows in My jobs, whether its notification is on or not, so you never miss anything.
• Notifications need Google Play services and an internet connection.

Your location and privacy

Your phone's location. If you allow it, Skillr uses where you are to show jobs and people near you, and to start a new job's pin there. It isn't saved to your profile unless you save it. If you don't allow it, Discover starts in the centre of Iași, and you can choose any place on the map.

“Use my location”, in Settings → Privacy, switches this off from inside the app. Off: Skillr doesn't read where you are. Discover starts from your saved location (or the centre of Iași), and you place a new job's pin on the map yourself. Android also takes back Skillr's location permission once the app is closed (on Android 13 and newer; on older phones, turn it off in the app settings). Turn the switch on again and Skillr asks for the permission again if it needs to.

Your location on Profile is where customers find you when you offer your skills, and where Discover looks for jobs for you. Set it with “Use my current location” or “Pick on map”.

How precisely others see you. In Settings → Privacy → Location precision, choose Exact, or an area from about 100 m to 2 km (500 m unless you change it). Others then see you somewhere within that area, never your real spot. Distances shown to others are measured from the area too, so they don't give the spot away.

Jobs. Each job has its own precision, chosen when you post it (your setting, unless you change it), and it doesn't change later. The exact spot is shown only to you, and to the provider you accept once you share it.

Example: Maria's precision is 500 m. Providers see her job as a circle around her street, not her building. After she accepts Bogdan's offer and shares her address, only Bogdan sees the exact pin.

Reporting something wrong

You can report a rating comment, a message or a qualification that is offensive, false or doesn't belong. Tap Report, choose why, add details if you like, and send.

• Only Skillr sees your report. The other person isn't told who reported it.
• Nothing changes at once: the Skillr team reviews the report. Content that breaks the rules is hidden from everyone: a comment disappears (its stars stay) and its writer is told; a message shows “Removed by Skillr” to both people; a qualification is no longer shown, and its owner sees it marked as hidden.
• After a report, Skillr can pause messaging on an account.
• You can send 10 reports an hour, so nobody can flood the review.

For anything else, such as someone who didn't behave well on a job, write to support@skillr.ro.

Sending feedback

The small round button at the bottom left of most screens opens Send feedback. It hides while you scroll down, and comes back when you scroll up.

• Choose what it's about (an idea for a feature, something that isn't working, or other) and write at least 10 characters.
• It's sent with your app version and the screen you came from, so we understand the problem. We may reply to your email.
• So we can read every message, everyone can send 3 a day and 10 a week.

Deactivating or deleting your account

In Settings → Account, you can log out, or close your account in one of two ways. Both ask for your password (or your Google account) to confirm it's you.

Deactivate, if you want a break:

• Your account is hidden at once. Others see “Deleted user” on your past jobs, and you leave provider search.
• Your open jobs are cancelled, and your waiting offers withdrawn.
• Log in again any time to get your account back. If you don't log in for 12 months (365 days), your account is deleted.

Delete, for good:

• Removed: your name, email, password, photo, location, links and skills, the text and photos of your jobs, offers and ratings, and the feedback you sent. Job locations are kept only as a 2 km area.
• Kept, without your name: your jobs, prices and scores, for statistics. They show as “Deleted user”, and the ratings you received keep counting, so ratings stay fair for everyone.
• It can't be undone. Your email can be used for a new account.

Finish your jobs in progress first. A job that is in progress, or waiting for your rating, has someone counting on it. The app lists those jobs. A job in progress can be cancelled from its page, except in the 4 hours before its start.

Getting help

• In the app, Settings → About has “How Skillr works” (this guide), “Contact support”, the terms of use and the privacy policy, all readable without an internet connection. The short cards shown after you sign up have “Read the full guide”, which opens this guide too.
• Write to us at support@skillr.ro.
• Ideas and problems: the feedback button (see Sending feedback).

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